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Frequently Asked Questions

How do you ship orders? We are currently shipping most of our orders by US Priority Mail.  We ship to Post Office boxes, rural addresses, APO, FPO and international addresses. Some larger orders will still be shipped UPS.

How long does it take to get my order? We ship daily Monday through Friday. Usually you will receive your order in about a week.  If we are out of stock on an item we will call or email you to let you know when to expect your order.

Can I exchange my shoes?  Yes, we will be happy to exchange your un-worn shoes for another size or color.  Just ship them back to us and include your name and address along with your request and we will exchange them at no charge!

Are your sizes for men or women?  Sizing is the toughest thing we do!  Our size chart reflect men’s sizes.  For women you can deduct ½ to 1 size from your normal shoe size.  Tiddies should fit big.  Your foot will make an impression in the soft foam sandal so you don’t want your feet hanging off the shoe.  Check out our size chart page for more help.

Is this the Original Tiddies Sandals Factory from Pasadena, Texas?  Yes! Tiddies originally started in 1973 in Pasadena, Texas.  While we are no longer located in Pasadena, you can still stop by the factory store located at 3612 Mangum, #108 in Houston, Texas. You can find a map in the help section of our web site.

I’m having trouble adjusting my straps.   Tiddies have adjustable straps for a comfortable fit for all foot sizes. There are two adjustment bands on each strap set of your Tiddies Sandals.  We use alcohol and hemostats to quickly adjust straps at the factory.  In a pinch we have used everything from chopsticks to keys to help quickly move the strap adjusters! If you don’t have any rubbing alcohol… try a little water to lubricate the adjustment bands so they can slide easier.

How do I know if my straps are adjusted correctly?   If your Tiddies feel light and comfortable on your feet you are ready to go!  Tiddies straps should be snug, but not tight. You might want your straps a little tighter when you first start wearing your Tiddies.   After you wear them a little and get the impression of your foot in the soft foam you might want to loosen the straps a little. 

I have a discount code, how do I use it?    Just put your items in the shopping cart. Click on the "View Cart" link. Scroll down to the bottom and you will see a box labeled "Coupon Code."  Type your code in the box and click on the "GO" button.

Do you ship to APO/FPO addresses?  Yes we do! We love our troops and want them to have their Tiddies when it's time to take off those boots!  Please tell us in the "Customer Notes" section of your order what country you are in.  That way we can be sure to complete any Custom Forms the US Mail requires for easy delivery.

Other questions.. email us at info@tiddiesinc.com us anytime. We love to hear from our customers!

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