FAQ

How do you ship orders?
We are currently shipping most of our orders by US Priority Mail.  We ship to Post
Office boxes, rural addresses, 
 APO, FPO and international addresses. 

You should receive an email from the US Postal
Service with your tracking number. 

 Delivery is 2-3 days from the time we ship.


How long does it take to get my order? 

We ship daily Monday through Friday, normally the day after you place your
order.  Usually you will receive your order in about a week.  If we
are out of stock on an item for more than a few days we will call or email you
to let you know when to expect your order.

Can I exchange my shoes?

Yes, we will be happy to exchange your un-worn shoes for another size or color.  
Just ship them back to us and include your name and address along with your request and we will exchange them at no charge!
Shoes that show wear are subject to re-furbish charges to clean or replace the straps.

Are your sizes for men or women?
 
 
Sizing is the toughest thing we do!  See our size chart
to determine which size Tiddies to order for your size.  Tiddies should fit
big.  Your foot will make an impression in the soft foam sandal so you
don’t want your feet hanging off the shoe.  

Is this the Original Tiddies Sandals Factory from Pasadena, Texas?
 
 
Yes!
Tiddies originally started in 1973 in Pasadena, Texas.  While we are no
longer located in Pasadena, you can still stop by the factory store located at
927 Crosstimbers St. in Houston, Texas. You can find a map in the help section
of our web site.


I’m having trouble adjusting my straps 

Tiddies have adjustable straps for a comfortable fit for all foot sizes. There are three adjustment bands on each strap set of your Tiddies Sandals.  
We use alcohol and hemostats to quickly adjust straps at the factory.  
In a pinch we have used everything from fingernails to chopsticks to help move the strap adjuster bands! If you don’t have any rubbing alcohol… try a little water to lubricate the adjustment bands so they can slide easier.  
Pull the band back and then slide the tubing in the direction to tighten or loosen the strap.  Remember that the back strap pulls on the toe piece! If your back strap is too tight it will pull between the toes.
 Straps should be firm but not tight. After finding your perfect fit move the adjustment band back against the mid strap. Make sure it’s flat (not rolled up) and snug against the strap   This will prevent the back strap from moving up and down.


How do I know if my straps are adjusted correctly?
If your Tiddies feel light and comfortable on your feet you are ready to go!  
Tiddies straps should be lightly snug, but not tight. You might want your straps
a little tighter when you first start wearing your Tiddies.   After
you wear them a little and get the impression of your foot in the soft foam. 

We like to wear ours very loose, but we are experienced Tiddies wearers!
 


I have a discount code, how do I use it?

Currently we are not issuing discount codes. The price of rubber   

has risen so much we decided to hold the price down as much as
possible for everyone instead of offering promo codes. Buy 75.00 in products and
get free shipping automatically, no code needed

 
 

Do you ship to APO/FPO addresses?

Yes we do! We love our troops and want them to have their Tiddies when it's time to
take off those boots!  Please tell us in the "Customer Notes" section of
your order what country you are in.  That way we can be sure to complete
any Custom Forms the US Mail requires for easy delivery.
 

Other questions email us at....
info@tiddiesinc.com
 

We love to hear from our customers!